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THE EFFECT OF MANAGEMENT PERFORMANCE ON THE

SATISFACTION OF MEMBERS OF THE SHARI'AH

PERAMBABULAN AL QOMARIYAH COOPERATIVE

Andry Agus Mulyana, Cuswanto, Panji Suwarno Putra, Achmad Faqih, Siti Aisyah

Faculty of Agriculture Swadaya Gunung Jati University, Indonesia

Email: achmad.faq[email protected], [email protected]c.id

Abstract

The presence of sharia cooperatives provides many opportunities for the community in

running their business or business. Sharia cooperatives are able to improve the welfare of

people who run their businesses or businesses. Sharia cooperatives can also improve the

wheels of a country's economy. Member satisfaction with services is influenced by the

performance of the management, satisfaction is achieved when the services received are

in accordance with expectations. However, the large number of cooperative members

tends not to be able to meet the expectations of all members. This study aims to determine

the performance of the management on the satisfaction of members of the Syari'ah

Perambabulan Al Qomariyah Cooperative in Babadan Village, Gunung Jati District,

Cirebon Regency. The study was conducted from November 2022 to January 2023. The

research design used was quantitative descriptive with data collection through interviews

with instruments. The respondents were members of the 50-member Al Qomariyah

Sharia Perambabulan Cooperative. Data analysis uses descriptive analysis and simple

linear regression. The results showed that descriptively the level of management

performance was at a satisfactory level by meeting the elements of tangible, reability,

responsiveness, assurance and empathy percentage of 75%. Meanwhile, the satisfaction

of members of the Shari'ah Perambabulan Al Qomariyah Cooperative is at a very

satisfactory level with a percentage of 84%. The performance of the management affects

the satisfaction of members of the Shari'ah Perambabulan Al Qomariyah Cooperative

with the value of the coefficient of determination having a proportion of 19.5%. The

simple linear regression equation is Y = 39.811+0.242X+e, meaning that it has a constant

of 39.811 and a coefficient of 0.242 which states that every 1% increase in performance

can increase satisfaction by 0.242.

Keywords

management performance; satisfaction; cooperative

INTRODUCTION

In Indonesia, not only Islamic banking is known, but there are also sharia

cooperatives. Sharia cooperatives are business activities engaged in savings, financing,

and investment based on the application of a profit sharing system (sharia). The existence

of sharia cooperatives aims to advance the welfare of its members and the wider

community and help shape the Indonesian economy based on the application of the values

taught by Islam (A. R. Setiawan, 2020). According to Nurani & Mukhibad, (2018), the

functions of sharia cooperatives, among others; (1) help develop and realize the national

Injuruty: Interdiciplinary Journal and Humanity

Volume 2, Number 10, October 2023

e-ISSN: 2963-4113 and p-ISSN: 2963-3397

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economic system by prioritizing the people's economy and family principles, (2) help

build the expertise of members and the wider community to be more prosperous in their

socio-economic conditions, (3) develop the quality of resources of the members involved

so that they can be more consequential, consistent, trustful, professional when

implementing Islamic sharia values, (4) open job opportunities, (5) As a liaison between

two parties, namely providers funds and those who use funds, so that the borrowed funds

can be more optimally utilized, and (6) strengthen cooperative members to be more solid

in working together in an effort to control cooperative operations (Sofiyah et al., 2018.).

One of the cooperative associations is Koperasi Syari'ah Perambabulan Al

Qomariyah (Primer Koperasi Produsen Tahu Tempe Indonesia). Koperasi Syari'ah

Perambabulan Al Qomariyah is a forum to gather and drive creativity by optimizing

economic potential. human life and society, strengthening the economy of members by

realizing welfare and realizing broad economic impact in an advanced, just and

prosperous manner.

Members of the Shari'ah Perambabulan Al Qomariyah Cooperative have the

advantage of being assisted in operation and distribution. Koperasi Syari'ah

Perambabulan Al Qomariyah provides loan funds for MSME activities, so that it can meet

the costs of various needs. Moreover

The specific purpose of this study is to determine the effect of management

performance on the satisfaction of members of the Syari'ah Perambabulan Al Qomariyah

Cooperative in Babadan Village, Gunung Jati District, Cirebon Regency.

RESEARCH METHODS

This research was conducted at the Shari'ah Perambabulan Al Qomariyah

Cooperative, Babadan Village, Gunung Jati District, Cirebon Regency. The study was

conducted from November 2022 to January 2023. This study used a descriptive

quantitative design. Juliandi & Manurung (2014) stated that quantitative research design

can be interpreted as a research method based on the philosophy of positivism.

Descriptive definition according to is a method that serves to describe or describe the

object under study through data or samples that have been collected as they are, without

conducting analysis and making generally accepted conclusions. Survey research is an

information collection technique carried out by compiling a list of questions asked to

respondents (Unaradjan, 2019).

The sampling technique used in this study is accidental sampling is a sampling

technique based on chance, namely anyone who happens to meet the researcher can be

used as a sample, if it is considered that the person who happened to meet is suitable as a

source of data (Arikunto, 2013). In accidental sampling, respondents will be selected to

date at the Cooperative office who can be interviewed to obtain data. The number of

samples was 50 respondents.

According to Juliandi & Manurung, (2014), data collection is a systematic and

standard procedure to obtain the necessary data, data collection is a process of procuring

primary data for research purposes.

According to Surakhmad, (2012), a data source is "a data source that directly

provides data to data collection". The data sources used in this study are primary data and

secondary data.

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Descriptive statistics are statistics used to analyze data by describing or describe

data without intending to make conclusions (Unaradjan, 2019). The descriptive analysis

method was used to analyze data regarding performance variables and satisfaction

variables of members of the Shari'ah Perambabulan Al Qomariyah Cooperative. The

formula used to describe the value of the variable is as follows;

% = x 100%

Information:

n= Number of respondents' answer scores N = Number of all ideal scores

%=Success Rate achieved

Simple Linear Regression is a statistical method that functions to test the extent of

the causal relationship between the Cause Variable (X) and the Effect Variable (Y).

Simple Linear Regression is also one of Table 2. Performance Variables A statistical

method used in production to forecast or predict quality and quantity characteristics.

This analysis is used to test how the influence of the independent variable (X) on

the dependent variable (Y) which is included as follows

Information:

y = dependent variable a = part of the constant

b = Regression Direction Coefficient x = Independent Variable

RESULT AND DISCUSSION

Table 1 Descriptive Analysis Results

Performance (variabel X)

Criterion

Mean

a. Tangible

Very satisfied

19,2

b. Reability

Satisfied

38,5

c. Responsivieness

Quite Satisfied

42,3

d. Assurance

Less Satisfied

e. Emphaty

Not Satisfied

Sum

The Performance variable has a Mean value (average) of 67% which is included in

the high category. This is that the performance of employees provided by the Al

Qomariyah Syari'ah Perambabulan Cooperative has been good, such as Tangibel

(physical evidence), Reability (reliability), Responsiveness (responsiveness), Assurance

(assurance), and Emphaty (attention) given to members then the satisfaction of members

of the Shari'ah Perambabulan Al Qomariyah Cooperative increases When viewed based

on scale, the performance position can be depicted in Figure 1 below :

Figure 1. Performace Level

Y=a+bX

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Mustikarini et al., (2014), income that physical appearance is something that can be

satisfying goals, where physical appearance is an important aspect because the assessment

can be seen. In addition, Purnomo et al., (2015) argues that physical displays have the

appeal of features and ease of access to achieve them.

Punctuality in doing tasks is a characteristic of committed and professional

employees (Dharmawati & Suryaningsih, 2018). Employees always do a good job, so that

the purpose of the work can be carried out properly. Torres et al., (2015) argues that the

level of professionalism in performing the duties performed by employees is the basis for

forming good quality services. The services provided always prioritize the interests of

beneficiaries without distinguishing from each other (Algifari & Junardi, 2019).

Cooperative members as beneficiaries have the same rights and obligations in one

applicable cooperative organization rule (Baswir, 2012).

The level of effectiveness and efficiency of the work done by employees of a

cooperative institution can be seen from the achievement of good service (Meliana et al.,

2013). The services provided by employees can be satisfactory if the information

provided is in accordance with the needs of beneficiaries such as product profiles and

program information (Kharisma & Widomurti, 2018). Cooperative members generally

need information related to cooperative policies, so that members can know their things

and obligations as members (Sitio, 2001). It also encourages members to know the

benefits of being a member of a cooperative.

In line with Algifari & Junardi, (2019) that service providers must be accompanied

by a friendly attitude, this is to build positive reactions given from service recipients. A

friendly attitude is a character that must be possessed by someone to get a positive

assessment from others (Makmun, 2016). Good service with friendly implementation can

increase the trust of service recipients (Meliana et al., 2013). Trust that is owned generally

can form good loyalty, so thata mechanism of mutually beneficial relationships will

occur in an organization or institution

The desire of cooperative members has standards that aim to increase their

satisfaction in receiving services received (Artra, 2017).Cooperative members have

diverse desires, so that the role of cooperative functions based on kinship can

accommodate various members' interests in the same mechanism (Sitepu & Hasyim,

2018). The way taken to accommodate the interests of cooperative members is often done

through feedback so as to describe what cooperative members feel (T. Setiawan et al.,

2020).

Table 3. Satisfaction Variables

Satisfaction (variable Y)

Criterion

Mean

Very satisfied

34,6

a. Match expectations

Satisfied

53,8

b. Revisit

Quite Satisfied

7,7

75,0

c. Willingness of recommendations

Less Satisfied

3,8

Not Satisfied

0,0

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Sum

100

The satisfaction variable has a Mean value (average) of 75.0% which is included

in the high category. This shows that members of the Shari'ah Perambabulan Al

Qomariyah Cooperative Already satisfied with the performance of cooperative

employees. When viewed based on the scale, the position of satisfaction can be

illustrated in Figure 2 below

Figure 2. Satisfaction Level

According to Mustikarini et al., (2014), products issued by an institution have the

aim of optimizing service recipients. Products that can satisfy service recipients are

products that are problem solving (Müller et al., 2019). Products issued by cooperatives

can benefit the welfare of cooperative members, both socially and economically (Sitepu

& Hasyim, 2018). Cooperative products are delivered well by employees so that members

can feel satisfied with the services provided (Gofur, 2019).

According to Kasdi, (2019), a person's need for services can be seen from their

dependence on service providers. Then, feelings of satisfaction encourage someone to

return because a loyal attitude is formed to a product and service (Mustikarini et al.,

2014). Cooperative members act as parties who are entitled to receive good services, after

which members are obliged to contribute to the development of the cooperative (Baswir,

2012).

The satisfaction received by someone encourages to recommend similar things to

others (Mustikarini et al., 2014). This happens due to loyalty (Mustikarini et al., 2014).

Cooperative members feel satisfied when what is needed can be fulfilled by the

cooperative in the capital aspect and marketing aspect (Sitepu &; Hasyim, 2018). The

welfare aspect can motivate new members to join (Sitio, 2001).

Table 3. Results Of Regression Analysis

Coefficients

Unstandardized Coefficients

Standardized Coefficients

Beta

Sig.

Model B

Std. Error

(Constant)

39.811

8.603

4.627

.000

Kinerja

.242

.100

.441

2.410

.024

satisfaction level

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a. Dependent Variable: Kepuasan

Based on Table 4 shows the regression equation Y = 39.811 + 0.242X + e. constant

value of 39.811 which means its permanence and coefficient of 0.242 so that every

increase in performance variables by one percent, the member satisfaction value will

increase by 0.242 percent

Table 4 Model Summary

Model R

R Square

Adjusted R

Square

Std. Error of the

Estimate

Durbin-Watson

.441

.195

.161

9.617

2.147

a. Predictors: (Constant), Kinerja

b. Dependent Variable: Kepuasan

The performance of individual administrators affects member satisfaction only by

19.5%, while most others are influenced by other factors including: cooperative profile,

cooperative legality, cooperative activities, cooperative management, products or

programs and benefits obtained and self-motivation.

According to Mulyadi et al., (2021), self-motivation can shape a person to become

a member of a cooperative body. Furthermore, according to Sitepu &; Hasyim, (2018), a

person before joining a cooperative body usually looks first at the business profile of the

institution, its legality, empowerment activities, management, products, and socio-

economic changes of members who have joined. Most people tend to prefer cooperatives

that provide easy loan funds (Baswir, 2012).

Savings and loan cooperatives provide credit to customers, so they are considered

to help members' needs to meet Table 6. Test the hypothesis his needs (Muliady, 2021).

In addition, cooperatives also provide savings services, both consisting of compulsory

deposits and voluntary deposits. So this encourages members to have savings that can be

used when members need funds (Mustikarini et al., 2014).

Hypothesis Test

The hypothesis is a temporary answer that is conjectural so it needs to be continued

at the testing stage, so that this hypothesis test or influence test serves to find out whether

the regression coefficient is significant or not, as for the research hypothesis, namely: H0:

allegedly there is no influence between the performance of the management (X) on

satisfaction of members of Koperasi Syari'ah Perambabulan Al Qomariyah (Y)

H1: allegedly there is an influence between the performance of the board (X) on the

satisfaction of members of the Shari'ah Perambabulan Al Qomariyah Cooperative (Y)

Table 5 members of the Shari'ah Perambabulan Al Qomariyah Cooperative

Model Sum of

Squares

Mean

Square

Sig.

Regression

537.093

5.807

.024

Residual

2219.869

92.495

Total

2756.962

a. Dependent Variable: Kepuasan

b. Predictors: (Constant), Kinerja

Table 6 shows a significance value of 0.024, this value is smaller than the

significance level of 0.050, thus meaning that there is an influence between management

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performance variables on the satisfaction of members of the Shari'ah Perambabulan Al

Qomariyah Cooperative. Testing of the hypothesis carried out is to accept H1 and reject

H0.

The accepted hypothesis is H1 so that it indicates the influence between the

independent variable and the dependent variable, such conditions encourage efforts to

improve the performance of the management in improving services to satisfy members

of the Shari'ah Perambabulan Al Qomariyah Cooperative. The performance of the board

can be an important factor in shaping the satisfaction of members of the Shari'ah

Perambabulan Al Qomariyah Cooperative.

in line with the opinion of Sitepu & Hasyim, (2018) the development of

cooperatives is getting bigger with the increasing number of members every year, this is

due to the benefits obtained if you become a member of the cooperative. The increase in

the number of new members mostly comes from the role of members who promote the

institution to those around them (Zulfikar & Mikhriani, 2017). This happens because they

feel satisfied as members of the cooperative with various service mechanisms received

(Wijianto, 2008). Satisfaction can form loyalty to service recipients (Mustikarini et al.,

2014).

The performance given by the management can affect the satisfaction of members

of the Shari'ah Perambabulan Al Qomariyah Cooperative. Generally this performance is

based on the needs of the members of the rational and emotional point of view, thus

encouraging administrators to fulfill these expectations (Sitio, 2001). Before joining the

Koperasi Syari'ah Perambabulan Al Qomariyah, members tend to consider what

benefits they will get when joining.

Performance is the achievement of the work of a person or organizational institution

in accordance with the authority and responsibility of each work task (Prawirosentono,

1999). Generally, performance is assessed based on a certain period to be evaluated (Rivai

& Basri, 2005). Good performance can be based on the motivation of the implementer,

so that it can affect the level of one's practice to be moved to do something by achieving

certain goal results (Adam et al., 2020)

The performance of the board indicates the continuity and sustainability of the

cooperative organization (Mustikarini et al., 2014). The management is tasked with

providing service facilities to cooperative members, member satisfaction shows the

quality of management performance (Sitepu & Hasyim, 2018). Cooperative members

have the same rights and obligations in various aspects, this indicates that the organization

applies equality between members (Baswir, 2012).

CONCLUSSION

Based on the discussion, it resulted in a conclusion, namely: the performance of the

management affects the satisfaction of members of the Shari'ah Perambabulan Al

Qomariyah Cooperative. The performance given by the management meets the elements

of tangible, reability, responsiveness, assurance and empathy. This is due to good

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organizational management with professional resources in carrying out work duties and

functions in the organization

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